For Call Center Leaders
AI That Powers Your
Entire Contact Center
24/7 AI booking. Real-time agent guidance. Automated QA scoring. Everything you need to transform your contact center—all in one platform.
See a Demo
(929) 309-1787
4.9
G2
5.0
Apple
$829K
from after-hours jobs
100%
calls analyzed
91.4%
booking rate
70%
QA cost reduction
Trusted by leading home services companies
Customer story
Customer story
Customer story
Customer story
Customer story
Customer story
Customer story
Customer story
Customer story
Customer story
Customer story
Customer story
Everything you need. One platform.
Book Every Lead
Inbound calls, chats, and speed to lead — 24/7/365
Nurture Customers
Turn one-time jobs into repeat customers
Happy Calls
2,847 sent
312 booked
Maintenance Reminders
1,432 sent
89 booked
Win-back Campaigns
892 sent
47 booked
$127K
repeat revenue this month
Outbound Drip Campaigns
Maximize your schedule with Happy Calls, Maintenance Scheduling, and more.
Call
SMS
Booked
CRM
Coach & QA
Score 100% of calls. Coach every CSR.
Top CSRs
1
Sarah M.
+3
96%
2
Mike R.
+5
94%
3
Lisa K.
+2
91%
Revenue Recovered
+23%
$142.8K
Inbound
AI-powered communication across voice, SMS, and chat
Voice
SMS
Chat
Craft
Booked
CRM
11.2%
booking rate increase
after 3-6 months
Smart Capacity Management
Your highest-value calls.
Always on the board.
AI prioritizes incoming jobs by revenue potential—automatically making room for the calls that matter most.
Priority booking by job value
Real-time capacity sync
23% fewer reschedules
Live Booking Thresholds
Emergency Repair
150%
System Replacement
120%
Diagnostic Call
85%
Maintenance Tune-up
40%
98%
Accuracy
+$47K
Revenue/mo
0
Double-books
Coaching & QA
Score 100% of Calls. Coach Every Agent.
Stop random call sampling. AI scores every conversation, surfaces coaching opportunities, and prepares everything your supervisors need.
Insights
No setup. No digging.
AI organizes your data and surfaces key trends driving your business—ready out of the box.
Real-time
trend analysis
Coaching
No more random listening.
AI identifies which agents need coaching, does your prep work, and takes you right to the coaching moments.
2x
faster coaching
Compliance
No more blind spots.
AI scans 100% of conversations, flags compliance issues in real time, and organizes them in one inbox.
100%
calls monitored
Quality
No more manual scoring.
AI scores agents' conversations automatically—compliance, QA criteria, and sentiment.
70%
QA cost reduction
Guidance
No more waits. No holds.
Equip agents with answers in real-time, pulling from your knowledge base while on the call.
<1s
response time
Notes
No more writing notes.
AI automatically summarizes conversations in your CRM, capturing key details and next steps.
100%
calls summarized
See the chat in action
Watch how AI handles customer messages
Thank you for calling Craft Home Services, how may I help you?
Our AC isn't cooling. It's blowing warm air.
I'm sorry to hear that. Let me get a technician out. Can I get your address?
1847 Oak Street
I have availability this afternoon between 2-4, or tomorrow morning. Which works?
Today. How much is it?
The diagnostic is $89, waived if you move forward with repair. You'll get a text when he's 30 min out.
Sounds good
You're all set. Anything else I can help with?
Appointment booked in ServiceTitan
Frequently Asked Questions
Will customers know it's AI?
What if the AI can't handle something?
Does it work with my CRM?
How much does it cost?
Ready to win more?
See how Craft helps you close more deals and make more money.
See a Demo
(929) 309-1787
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