Interpretation and Definitions 

Interpretation 

Words with capitalized initial letters have meanings defined under the following conditions. The definitions apply whether the terms appear in singular or plural form. 

Definitions 

For the purposes of this Privacy Policy: 

● Account means a unique account created for You to access the Service or parts of the Service. 

● Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of voting securities or equity interests. 

● Application means the GoMotto software application provided by the Company and accessed on any electronic device. 

● Company (referred to as “GoMotto,” “We,” “Us,” or “Our”) refers to Otto Systems, Inc., doing business as GoMotto. 

● Cookies are small files placed on Your device that store information about Your browsing activity. 

● Country refers to the United States. 

● Data Controller (for GDPR purposes) means the entity that determines the purposes and means of processing Personal Data. 

● Device means any device capable of accessing the Service. 

● Personal Data means any information relating to an identified or identifiable individual. 

● Service refers to the Application, Website, or both. 

● Service Provider means any third party that processes data on behalf of GoMotto. 

● Usage Data means data collected automatically through use of the Service. 

● Website refers to GoMotto’s website at [insert domain]. 

● You means the individual or legal entity accessing or using the Service. 

Collecting and Using Your Personal Data 

Personal Data 

While using the Service, We may collect certain personally identifiable information, including: 

● First and last name 

● Email address 

● Phone number 

● Business information 

● Billing and payment-related information 

● Usage Data 

Where payment is made via bank transfer or similar methods, We may request additional information to facilitate payment verification, such as government-issued identification or address verification data. 

Usage Data 

Usage Data may include IP address, browser type, device identifiers, pages visited, timestamps, session duration, operating system information, and diagnostic data. Usage Data is collected automatically. 

Explicit Acknowledgment of Call Recording and Transcription 

Recording and Transcription Features 

The Service may include functionality that enables Customers to record, transcribe, analyze, store, and review voice communications, including but not limited to telephone calls, voicemails, and in-person conversations captured through integrated systems. 

All recording and transcription features are configured, initiated, and controlled solely by the Customer. GoMotto processes audio recordings and transcripts only on Customer instruction and within Customer-defined configurations. 

Customer Responsibility for Consent and Legality 

GoMotto does not determine the legality of call recording or transcription in any jurisdiction. Customers are solely responsible for: 

● Determining whether recording or transcription is lawful 

● Providing all required notices and disclosures 

● Obtaining legally required consent from all participants 

● Ensuring use of the Service complies with applicable laws 

GoMotto does not monitor, enforce, or validate Customer compliance with recording or consent laws. 

Jurisdiction-Specific Consent Notice 

Call recording laws vary by jurisdiction. Some jurisdictions require one-party consent, while others require all-party (two-party) consent. 

By enabling or using recording or transcription features, You acknowledge that: 

● You understand recording laws vary by location 

● You are responsible for compliance in all applicable jurisdictions 

● GoMotto bears no responsibility for determining whether a specific recording is permitted 

Customers should consult legal counsel if unsure of their obligations. 

GoMotto’s Role as Data Processor 

With respect to Customer communications, recordings, transcripts, and related metadata: 

● GoMotto acts solely as a data processor 

● Customers act as the data controller 

● GoMotto processes data only on documented Customer instructions 

● GoMotto does not independently determine recording, retention, or use policies 

Third-Party Services 

Customers may integrate Third-Party Services with GoMotto. Once enabled, certain information may be shared to support functionality. GoMotto does not store passwords for Third-Party Services. 

Customers are responsible for reviewing third-party privacy practices. 

Tracking Technologies and Cookies 

GoMotto uses Cookies and similar technologies to support authentication, functionality, analytics, and performance monitoring. 

Types of Cookies Used 

● Essential Cookies (session-based) 

● Acceptance Cookies (persistent) 

● Functionality Cookies (persistent) 

● Performance and Analytics 

Cookies (third-party) Cookie preferences may be controlled through browser settings. 

Use of Your Personal Data 

GoMotto may use Personal Data to: 

● Provide and maintain the Service 

● Manage Accounts 

● Perform contracts and transactions 

● Communicate service updates and security notices 

● Respond to requests and support inquiries 

● Analyze usage trends and improve the Service 

● Support mergers, acquisitions, or asset transfers 

Explicit Data Use Restrictions 

GoMotto does not: 

● Sell Customer data 

● Rent or license Customer data 

● Use Customer data for advertising or ad targeting 

● Monetize Customer conversations or insights 

● Train generalized or third-party machine learning models using 

Customer recordings or transcripts Customer data is used solely to provide the contracted Service, unless explicit written consent is provided. 

Security Signals and Trust Posture 

GoMotto maintains administrative, technical, and organizational safeguards designed to protect Customer data. 

These safeguards include: 

Encryption 

● Encryption of data in transit

● Encryption of data at rest 

Access Controls 

● Role-based access controls 

● Least-privilege access principles 

Monitoring and Auditability 

● System monitoring 

● Audit logging of access to sensitive systems 

Incident Response 

● Documented incident response procedures 

● Internal escalation and containment processes 

● Customer notification where required by law 

Retention of Your Personal Data 

Personal Data is retained only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Usage Data may be retained longer where necessary for security or system integrity. 

Transfer of Your Personal Data 

Your information may be processed outside Your jurisdiction. By using the Service, You consent to such transfers. Appropriate safeguards are maintained. 

Disclosure of Your Personal Data 

Personal Data may be disclosed in connection with business transactions, legal obligations, law enforcement requests, or to protect rights, safety, or property. 

GDPR Privacy 

Legal Bases for Processing 

Processing occurs based on consent, contractual necessity, legal obligations, legitimate interests, or public or vital interests. 

Your Rights 

You have the right to access, correct, delete, object to processing, request portability, and withdraw consent. Requests may require identity verification. 

Business Customer Responsibilities 

Business Customers are responsible for providing notice, obtaining consent, and handling data subject requests. GoMotto provides tools to support compliance but does not determine Customer legal obligations. 

Children’s Privacy 

The Service is not intended for individuals under 13. Data collected inadvertently from minors will be deleted. 

Links to Other Websites 

GoMotto is not responsible for third-party websites or privacy practices. 

Changes to This Privacy Policy 

We may update this Privacy Policy periodically. Changes become effective upon posting.

Responsible Disclosure 

If You believe You have discovered a security vulnerability, contact: security@gomotto.com 

Contact Us 

For questions about this Privacy Policy: 

Email: contact@gomotto.com